Thank you for shopping with us. We are committed to delivering your orders in a timely and safe manner. Please read our shipping policy carefully to understand how your order will be processed and delivered.
Order Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- During peak seasons or promotional periods, processing times may be slightly extended.
Shipping & Delivery Time
Domestic Shipping: Orders are typically delivered within 5–10 business days after dispatch.
Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges (if any) will be calculated at checkout based on the delivery location and order weight.
- Free shipping offers, if applicable, will be clearly mentioned on the product or checkout page.
Order Tracking
- Once your order is shipped, you will receive a shipping confirmation message/email with tracking details.
- You can track your order using the provided tracking link.
Address Accuracy
Please ensure that your shipping address, contact number, and email ID are entered correctly at checkout.
We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.
Delayed or Lost Shipments
- If your order is delayed beyond the expected delivery time, please contact our support team.
- In rare cases of lost shipments, we will coordinate with the courier partner to resolve the issue as quickly as possible.
Damaged Packages
If you receive a damaged package:
- Please contact us within 48 hours of delivery
- Share clear images or videos of the package and product for verification
Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: support@nilenathi.com
Whats-app Number: 9444782064